Cancellation and Refund Policy

For Short-Stay and Night-Stay

The Chettinad Heritage offers a complete refund (After Deducting the transaction Fees charged by Payment Gateway Partner) of the payment for cancellations made 48 hours or more prior to check-in time and if a booking is canceled within 48 hours of the booking date/Check-in time then there will be no refunds and check-in time and if a booking before 48 hours we are returning that (After Deducting the transaction Fees charged by Payment Gateway Partner) payment. In case, you have to book one day before booking we are deducted 20% of the booking amount. In case of no-shows or not liking the service after availing of them/ checking in, there will be no refunds.
*Though your booking is confirmed with the hotel still this cannot be treated as confirmed reservations until The ChettinadHeritage double-checks with the hotel to reconfirm as these are slot booking on hourly basis and confirmed booking would depend on the availability of rooms for hourly slots.

For Extended Stay

How to cancel a booking?

The Chettinad Heritage offers a complete refund (After Deducting the transaction Fees charged by Payment Gateway Partner) of the payment for cancellations made 72 hours or more prior to check-in time and if a booking is canceled within 72 hours of the booking date/Check-in time then there will be no refunds. In case of no shows or not liking the service after availing them/ checking in, there will be no refunds.

*Though your booking is confirmed with the hotel still this cannot be treated as confirmed reservations until The Chettinad Heritage double-check with the hotel to reconfirm and confirmed booking would depend on the availability of rooms. The refund amount would reflect in the same account that was used to make the payment at the time of the booking. The applicable refund amount will be credited to you within 7-10 working days. However, it may take an additional 3-14 working days to reflect in your account, depending on the processing time taken by your bank.

• Please contact at info@theChettinadHeritage.comor call us on +91 9442340990

for any assistance.

F & B Terms & Conditions

All Food & Beverages orders are based on prepaid payment only.

No refund is applicable for food and beverages if the customer opts to cancel within 48 hours of check-in time. Please promptly be in touch with The Chettinad Heritage customer support executives for cancellation before 48 hours of check-in time.

48-hour Pre check-in policy may not be applicable on certain properties.
Food & Beverage orders may be entitled for 100% refunds if in any circumstances hotel partners are not able to fulfill the order as specified in the customer food voucher; however such refunds will be assessed on a case-to-case basis by The Chettinad Heritage.
All Food & Beverage orders will be fulfilled within 45 mins after guest check-in to the room or as specified by guest during the check-in.
All refunds if applicable shall be credited back to the customer source account within 5-7 working days.
In event of any damage or any unlawful activities the hotel has the right to cancel the F&B orders and in all such cases no refunds are applicable.
All Food & Beverages orders are cancellable and 100% refundable if hotel partners are not able to provide check in to guests due to unavoidable and unforeseen circumstances.
The Chettinad Heritage will take fair decisions on refunds which shall be final and binding.
If customer is requesting a modification in check-in time for the same date, then food & beverages order will be subject to availability. The Chettinad Heritage will not take any responsibility for proper service in this case.
If customer is requesting a modification in check-in time and check-in date, then food & beverages order will be subject to availability and on the timings of such information secured from the customer. The Chettinad Heritage will not take any responsibility for proper service in this case.
If stay and food and beverages are booked together then respective policies will be applicable
Hotel/restaurants, who are providing the food on -site will be solely responsible for food hygiene and safety standards
Some Hotels may not provide in-room service but in their in-house restaurants. Customers have the option to dine-in at in-house restaurants or collect the food themselves and consume in their rooms.